Question 1

Can I Record a Phone Conversation?

Accepted Answer

Yes, but for any business or health clinic to record a call, you must notify the caller that the call is being recorded. The only way around this is if you do one-sided recording and only record the person from your business and not the caller. Every state, country, and province has different laws and standards related to call recording. Consult your local laws.

Question 2

How Do You Ask for Consent to Record a Conversation?

Accepted Answer

The simplest and most common way to get consent for call recording is to use an automated recording at the start of a call when a person calls your health clinic or business. If they do not wish to be recorded, they can either hang up or request that their call not be recorded, and you must be able to comply with their request if you want to continue on the call. Again, consult with an attorney for specific details and requirements in your area.

Question 3

How Can I Record All Calls for My Business?

Accepted Answer

Using call recording software, recording calls to your business is easy. You just need a system that can interact with your phones and activate every time a person calls. The best software systems, such as CallHero, can also analyze the conversation, categorize it based on a variety of factors such as the team member speaking, the subject of the call, which marketing campaign it came from, and length.

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