The Ultimate Guide to Conversation Analysis For Clinics

How conversation analysis gives you key insights to help grow your revenue from your phones.

What is Conversational Analysis?

Conversational analysis uses natural language processing (NLP) to extract meaningful data from your phone calls to help you get even more appointments from the calls you're already getting. Then it can organize this data so you know exactly why patients aren't booking, the exact objections for each did not book, and more.

Then you can use that data to more effectively and efficiently train your staff. Even uncover hidden profits on your phones you may not be even aware.

There are many more benefits too.

How It Works:

1.) You create what's called a tracking number (a.k.a fake number)

2.) When someone calls the number they are instantly routed through CallHero and forwarded to your landline number. Your patient won't know the difference.

3.) CallHero automatically records phone call and analyzes the phone call

4.) Extracts meaningful data like did not book reason from every call without you having to lift a finger.

5.) Once the call finishes the recording will be available inside of the CallHero dashboard for you to review whenever you want along with the did not book reason.

Check out this video and learn How to Reduce 80% of Your Patient Cancellations:

Benefits of Conversation Analysis

Train Front Desk Faster and Save You Time

In the past, in order to train your front desk, you would have to listen to hundreds of phones calls or just trust that your front is using the phone scripts.

Conversation analysis changes all of that and keeps your front desk accountable and saves you time. If you use Call Hero you'll know the exact answer rate and booking rate of each person on your front desk. So you can quickly scan through each week to see who needs some help.

For example, Sarah is only booking 50% of calls. Now you can go see the exact did not book reason for all her calls. Listen to a few to know exactly what's going on. Then you can more efficiently and effectively train them to handle it right the next time... boosting their booking rate.

No more listening to hundreds of phone calls to find out what really happened.


Check out this video to learn how to you get your front desk to sell without selling:

Boost Marketing ROI and Reduce Patient Acquisition Costs

It's a fact, the average clinic has an answer rate of just 70% and a dismal booking rate of 60%. The top clinics answer 95% and book up to 85%. That's 47% more new patients than the average clinic from the same number of calls.

Conversation analysis helps you boost your booking rate on the phones by telling you exactly why callers aren't booking. Each call is labeled for the exact did not book reason.  For example, price. Then you can listen to the call to find out if your front desk is using the phone scripts or if they need some training so they don't make the same mistake again.

The higher your booking rate the lower your patient acquisition costs will be.

How Does Conversation Analysis Work At Call Hero?

If you've ever talked with a Siri or Google assistant it uses natural speech recognition to give you answers to your questions.

We use similar speech recognition technology trained specifically for healthcare clinics.

The AI has been trained on millions of phone calls in clinics. It knows why they didn't book, the specific objection, and organizes this data in an easy-to-view dashboard. It will even rank the most common did not book reasons.

Here’s how conversation analysis works:

First, you create what's called a tracking number. This is basically a fake number that you place in your Facebook ad, Google ad, doctor pad, etc. When someone calls it, they will instantly be forwarded to your real clinic number. This allows conversation analysis to work. CallHero will now be able to automatically record phone calls, analyze, and transcribe them.  Then extract meaningful data from every call without you having to lift a finger.

Once the call finishes the recording will be available inside of the dashboard for you to review whenever you want.

How Do I Ensure The Data Is Accurate?

The AI has been trained on millions of phone calls in clinics so it has a very high accuracy rate.

However, we know it’s not perfect that’s why we have human reviewers double-check everything to ensure accuracy. We are the only company that uses human reviewers.

Is Conversational Analysis Hard To Set Up?

No, it can be set up in 5 minutes or less. All you do is plug in the Call Hero box which is like a modem for your phone. Then choose your tracking number and set which phone number to forward calls to. That’s it. No technical skills are required.

Book a demo below to take a look under the hood at how other clinic owners are using Call Hero to boost their monthly revenue without spending more on marketing...

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CallHero Helps You Turn More Callers Into Appointments

Call tracking system software Marketing Insights


Know exactly how each staff member is performing on the phones from answer rates, booking rates, and other important metrics. So you'll know who needs some extra training, phone scripts, or who to reward for doing a great job.

Winback Patients


With conversation analysis you can winback patients by getting alerts of potential new patients who are on the fence but didn't book with you. You can review the call and call the potential new patients back to book them in! ( 5% of potential patients will book an appointment if you simply call them back).

Luke Fernandes increased his booking rate from 60% to 80%. How much more revenue would that mean for your clinic?



Allison Guercio boosted her monthly revenue by $2500 using CallHero.



Jason Bellefleur’s phone answer rate rose from 74% to 95%.



Katie White’s massage clinic boosted her revenue by $72,000 in 8 months.


Many more clinics of all types are using CallHero to achieve similar results. See more reviews here.

CallHero is used by physical therapists, chiropractors, dentists, doctors, and other healthcare clinic owners

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Can You See Why So Many Clinic Owners Just Like You Are Using CallHero?

"I made $17,000 in winbacks and my admin staff loves it"

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"I made an extra $2500/month because of CallHero"

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"By using winbacks daily, I'm seeing big revenue gains across my 20 clinics"

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"I'm able to implement a system to easily track every new patient that does not book

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"I made $8,000 this month using CallHero and I don't miss phone calls anymore." 

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"Now we can track my front desk phone performance across 3 my clinics"

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"Now I can hold my front desk accountable for their conversion numbers"

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"I made an extra $15,000/month because of CallHero"

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"I love how I can listen to recorded calls to help coach staff to book more patients"

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"I increased my booking rate from 60% to 80% with CallHero"

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"Within a few months my answer rate jumped from 74% to 95%"

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"I made $72,000 using CallHero in the last 8 months at my massage clinic"

Find Out What’s Really Going On with Your Phones

FAQs

Do I have to tell the caller I’m recording them?

When a person calls your clinic they will be greeted with a quick voice prompt to let them know that they will be recorded. You can even customize this message however you’d like. If the caller ask to not to be recorded you can turn it off with just the click of a button.

When you call them, there is no voice prompt because we only record your admin, not the patient.

How secure is Call Hero?

Call hero was built from the ground up to be highly secure and 100% Hippa compliant. In fact, we go above and beyond hippa with our strict privacy standards.

How can I easily analyze all calls for my business?

Callhero organizes all the data in an easy to scan dashboard. So within minutes you have the data you need at your finger tips to make the right decision.