CaLL TRACKING METRICS
Easily record, analyze, and optimize patient phone calls

Do you know the #1 reason why your online and doctor marketing isn’t working?

It’s because you are not answering the phones, measuring your call tracking metrics,  and training your clinic with scripts to boost conversion rates.

Your patients are already calling you. Are you answering and booking all the calls into appointments?

Most ordinary clinics only answer 70% of their phone calls and miss 300 calls every month.

It all begins with your call funnel...

The call funnel simply describes the journey from a new caller through to a booked new patient (call tracking metrics)  in your schedule.   

call tracking metrics funnel

Smart clinics are answering at 95% (answer rate) and converting at 80% (booking rate) of new patient callers.  How does your clinic compare?

New patients and the several thousand dollars they each represent are already coming to you on the phone. They’re calling you every day. They call you because they found you online, were recommended by a doctor, have pain, discomfort, aches, and other problems that you have the ability and the desire to make better. That’s why you got into this business.

 What is one phone call from a new patient worth to you? 

Is it $500? $1000? Whatever it is, that’s what each of these calls you’re not answering is worth.

If you answered and booked just 10 new patients calling per month (that’s 2-3 per week), that would mean $5000 - $10,000 in additional revenue – per month.

Or instead of losing the new patients who called you and didn't get a booking, you should call them back and winback this lost opportunity. Maybe they haven't found someone yet or had a poor initial experience at another clinic. 

CallHero offers a NEW way for "smart clinic owners" to use call tracking metrics to better train your staff

With Call Hero software, you can train your staff to improve the patient experience and to book more patients over the phone, without relying on marketing agencies.

Here’s how most clinics still do healthcare marketing:

The Old Way

call tracking wallet

Spend $ Marketing

You spend money on marketing. Google. Facebook. Adwords. Print. Invest thousands every month.

call tracking question

Assume Systems Work

You ASSUME your clinic answers every call and books most new patients.

call tracking cart

Fail to Gain Patients

The REALITY? Patients are shopping around. And you’re losing.

call tracking sad

Wrong Conclusion

New patient goals aren’t met, and you conclude: “My marketing isn't working.” 

call tracking lightbulb

You Get A New Idea

So it’s back to step 1, with a new marketing strategy

Underlying flaw crippling the Old Way: Focusing on new leads, not existing callers, assuming your processes are working fine.

The New Way

call metrics for dentist phone

$

Measure First

BEGIN by measuring your answer and booking rates. You know how well your processes are working.

call metrics for chiropractic office training

$$

Train Your Teams

Train your teams with proven scripts.
Measure the answer and booking rates again.

best call metrics for dental clinics

$$$

Optimize and Grow

Rinse and repeat. Continue refining and improving patient experience. Book even more patients.

call metrics for dental office happy

$$$$

Winback Patients

 Call back patients who didn’t book, or hung up early. Book even more patients, because they trust you now.

call metrics for physical therapy office money

$$$$$

Revenue Explosion!

Once all this is optimized, NOW you double down on marketing. The zeroes start piling on.

Underlying principle powering the New Way: The money is in your phones, not your marketing.

You Get What You Measure With CallHero Software

2,196,144
calls analyzed

$7,440,000
new patient revenues booked

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CallHero Gives You EVERYTHING You Need To Measure and Train Your Front Desk To Convert Even More Patients Over The Phone

CALL TRACKING METRICS

Set daily targets with your front desk by sharing their daily call metrics: answer rate & booking rates. Great way to provide positive feedback and incentivize your teams when they hit targets

CALL RECORDING

Call recording makes it easy to coach your staff, and improve patient experience.  You can easily send a message to any front desk with feedback (good/bad) so they get better on the very next call. 

CONVERSATION ANALYTICS

Instead of listening to 1000 calls each month, get your conversation analyzed with call center metrics to reveal whether the caller booked or "did not book" with you and the reasons WHY they didn't book

PHONE SCRIPTS 

Get access to our training vault of  proven phone scripts that focus on increasing your call conversion metrics (booking rates). Your teams can quickly watch our short training videos (3-5 mins) as well as download.

CONTINUOUS TRAINING

Instead of doing monthly phone training meetings with your staff, you can provide continuous training by sending messages to your team with feedback with  so they get better on the very next call. 

WINBACK CALLERS

Instead of losing the new patients who called you and didn't book them the 1st time, you can easily call them back and winback this lost opportunity. Maybe they haven't found someone yet or had a poor initial experience at another clinic. 

CallHero is trusted by Physical Therapists, Chiropractors, Dentists, Doctors, and other Healthcare Clinic Owners 

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Call Tracking For Chiropractor and Chiropractic Clinics: See how this clinic owner increased his revenue by $15,000 with CallHero software

Call Tracking For Physical Therapist and Physical Therapy Clinics: See how this physiotherapist uses CallHero software to get even more new without having to rely on his marketing team 

Call Tracking For Dentist and Dental Clinics: See how CallHero software has change this office coordinator's career and personal life for the better

Discover how CallHero call tracking software can help you even more patients over the phones.

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CallHero Gives You EVERYTHING (call center metrics & scripts) You Need To Measure and Train Your Front Desk To Convert Even More Patients Over The Phone

Get a personalized Demo to See it in Action. You will get: 

✓ A personalized demo (of a real customer) on how the technology will help you book even more patients over the phone.

✓ See how getting call center metrics in real time helps you set daily targets with your front desk team so you can keep them accountable

✓ Learn how smart clinic owners are calling back new patients who called you and you didn't book them the first time

✓ See how you can track answer rates, new patient booking rates, and listen to calls so you improve your patient experience operaitons

✓ An insiders view of our training vault and how you can use our 5 min videos (and proven scripts) to train your agents into booking even more patients over the phones

Your patients are already calling you. Are you answering and booking all the calls into appointments?