CaLL TRACKING METRICS
Easily record, analyze, and optimize patient phone calls
Do you know the #1 reason why your online and doctor marketing isn’t working?
It’s because you are not answering the phones, measuring your call tracking metrics, and training your clinic with scripts to boost conversion rates.
Your patients are already calling you. Are you answering and booking all the calls into appointments?
Most ordinary clinics only answer 70% of their phone calls and miss 300 calls every month.
It all begins with your call funnel...
The call funnel simply describes the journey from a new caller through to a booked new patient (call tracking metrics) in your schedule.
Smart clinics are answering at 95% (answer rate) and converting at 80% (booking rate) of new patient callers. How does your clinic compare?
New patients and the several thousand dollars they each represent are already coming to you on the phone. They’re calling you every day. They call you because they found you online, were recommended by a doctor, have pain, discomfort, aches, and other problems that you have the ability and the desire to make better. That’s why you got into this business.
What is one phone call from a new patient worth to you?
Is it $500? $1000? Whatever it is, that’s what each of these calls you’re not answering is worth.
If you answered and booked just 10 new patients calling per month (that’s 2-3 per week), that would mean $5000 - $10,000 in additional revenue – per month.
Or instead of losing the new patients who called you and didn't get a booking, you should call them back and winback this lost opportunity. Maybe they haven't found someone yet or had a poor initial experience at another clinic.
Changing The Lives Of Clinic Owners
Join The Hundreds Of Clinics Who Are Actively Using CallHero To Easily Help And Impact Even More Patients In Their Communities
CallHero is the New Way of using call tracking and call management software to dramatically increase the # of new patients you get over the phones.
CallHero easily helps you identifies why calls fail so you can take immediate action to win back lost patients. Clients tend to come to us when
✓ You are losing new patients to the big competitors (or new startups)
✓ You’re frustrated because they can’t accurately track whether their marketing dollars is actually giving them new patients
✓ You are losing patients over the phones because calls are not answered or unbooked and they have no way of easily training their teams using phone scripts
Here’s how most clinics still do healthcare marketing:
The Old Way
Spend $ Marketing
You spend money on marketing. Google. Facebook. Adwords. Print. Invest thousands every month.
Assume Systems Work
You ASSUME your clinic answers every call and books most new patients.
Fail to Gain Patients
The REALITY? Patients are shopping around. And you’re losing.
New patient goals aren’t met, and you conclude: “My marketing isn't working.”
You Get A New Idea
So it’s back to step 1, with a new marketing strategy
Underlying flaw crippling the Old Way: Focusing on new leads, not existing callers, assuming your processes are working fine.
The New Way
BEGIN by measuring your answer and booking rates. You know how well your processes are working.
Train Your Teams
Train your teams with proven scripts.
Measure the answer and booking rates again.
Optimize and Grow
Rinse and repeat. Continue refining and improving patient experience. Book even more patients.
Call back patients who didn’t book, or hung up early. Book even more patients, because they trust you now.
Once all this is optimized, NOW you double down on marketing. The zeroes start piling on.
Underlying principle powering the New Way: The money is in your phones, not your marketing.
CallHero Gives You The Exact Call Metrics, Recordings, And Call Tracking Strategies To Convert Even More Patients Over The Phone
Answer More Calls With Call Tracking
Get real time metrics of your call funnel and keep your team accountable to results. Increasing your answer rates by setting daily targets. What gets measured gets done. This will transform the phone culture and call management systems at your business. You can also find out what hours you are missing the most calls and optimize your staff schedules
Book More With Phone Scripts
Increase your booking rates by using phone scripts in our training “Academy”. You can easily listen to lost calls that “did not book” and send comments to your team for training. Perfect for onboarding and training new staff members so they get it right the first time.
Winback "Lost" New Patients
Instead of losing the new patients who called you and “did not book”… Win them back. You can easily listen to the recorded call and call them back. Maybe they haven't found someone yet or had a bad initial experience at another clinic.
Winback "Missed" Callers
Instead of losing missed patients who didn’t leave you a voicemail… Win them back. Easily see which new numbers were missed and get your teams to call both new and existing patients.
Measure Your Marketing Effectiveness
Instead of not knowing whether your online and community marketing is working… Or whether your healthcare marketing agency is not doing a good job. Easily measure your marketing campaigns with call tracking and know exactly how many new patients are booked from all your marketing campaigns from Google, Facebook, Workshops, Doctors etc
Recognize Your Team For Great Work
With CallHero, you get daily/weekly/monthly email reporting so you can easily see your call metrics when you are not at the office. Plus we make it easy for you recognize your front desk team for their hard work.
CallHero is trusted by Physical Therapists, Chiropractors, Dentists, Doctors, and other Healthcare Clinic Owners
Call Tracking For Chiropractor and Chiropractic Clinics: See how this clinic owner increased his revenue by $15,000 with CallHero software
Call Tracking For Physical Therapist and Physical Therapy Clinics: See how this physiotherapist uses CallHero software to get even more new without having to rely on his marketing team
Call Tracking For Dentist and Dental Clinics: See how CallHero software has change this office coordinator's career and personal life for the better
Discover how CallHero call tracking software can help you even more patients over the phones.
Easily Measure and Train Your Team To Convert Even More Phone Calls into New Patients…
Instead of throwing more money on advertising while hoping and praying that it works, focus on the patients who are already calling you...
Tiny gains each week in your phone operations will give you exponential results.
CallHero Gives You The Exact CALL Metrics, Recordings, And Strategies To Convert Even More Patients Over The Phone
With CallHero software, you'll be able to...
✓ Get real time metrics of your call funnel and keep your team accountable
✓ Easily listen to lost calls that “did not book” and send comments to your team
✓ Winback new patients, even if they didn’t book with you yesterday
✓ Winback missed callers, even if they didn’t leave you a voicemail
✓ Easily measure your marketing campaigns and know exactly how many new patients are booked
... all in one place.
Best part of CallHero is you can easily train your team in less than 30 minutes a week.
So no matter what type of clinic you run (small or big), each phone call that "did not book" is still worth thousands and is going to your competitor (or a new startup).
Alison owns a small clinic in Ontario and she "made an extra $2500/month because of CallHero"
See for yourself how CallHero call metrics software can get you 5 extra new patients each week without more marketing...
See for yourself! Fill out the form to schedule a free demo (with Julian) personalized for your specific needs, or give us a call at 866-789-4376 to get your questions answered right now.