Reduce HR Headaches With Callhero's Virtual Receptionist
Fully trained to convert callers into scheduled appointments directly into your software, waitlist management, payments, message taking, live transfers, follow-up calls, and more. 16hrs/day of coverage Mon-Sat for as little as $597/mo
Do You Find it Difficult to Hire and Train a Good Receptionist to Answer the Phones Using Your Software?
All our virtual receptionists are put through our intensive CallHero Academy which teaches them everything that's working right now to turn more callers into appointments. Also each pod has its own dedicated and experienced front desk coach that holds them accountable for their performance metrics like answer, booking, and win back rate.
Plus because we also own CallHero, a phone analytics company for clinics that analyzes over 103,000 calls per month at clinics all over the world. So we have the unique privilege to see what's working and what's not on the phones. So your virtual receptionist will constantly be using the latest and best converting phone scripts without you having to lift a finger.
In the past, in order to get full coverage, you would have to hire two full-time receptionists. Which is too expensive for most clinics. Plus it's difficult to find people to work off hours and on weekends to avoid lost patients. Callhero’s answering service solves this. Allowing any size clinic to get full coverage for as little as $597 per month from 8 am EST to 11 pm EST. 16 hours a day for weekdays and on a little less on Saturdays. Or just when you need it like during off hours or weekends.
Also, you get major savings. Basically you are hiring 3 staff for price of less than one. The reason why we can do this is because you timeshare 3 staff with 2 other clinics. It doesn’t make sense for you to hire 3 staff because you don’t have that many calls right? We allow you to share that resource reasonably with a few other clinics and you enjoy the cost savings. Plus, you get a pool of up to 20 VRs if needed free of charge so you can scale up or down automatically... while only paying for what you use.
You'll never have to worry about your receptionist calling in sick, quiting, having to take care of their child, or going on vacation. We never call in sick or go on a vacation.
Did you know you can convert up to 30% of patients who said "I'll call you back" or didn't leave a voicemail? It's true with the right phone script. Call Hero's Virtual Receptionist will call them back for you with a proven script and win them back. The extra patients you get from this alone more than covers the cost of our virtual receptionist. You can even upload your list you want called back.
When looking for a Virtual receptionist or answering service. It’s essential that they understand your specialty and lingo. Callhero’s Virtual receptionists are trained by those who currently run patient experience operations at successful Chiropractic, Physical Therapy, Massage, and Naturopathy Clinics.
No more missed calls (and HR headaches) because of staff turnover,
sick days or evening shift coverage
Highly Trained in Patient Experience and Converting Callers into Patients Using Your Software
CallHero virtual receptionists work just like a receptionist working at your clinic. They will learn the ins and outs of your clinic so they sound like someone who works there.
Trained by business coaches who have experience in running clinics and training front desk teams. Our coaches will work with you, review your existing scripts, and customize how you ’d like your calls to be answered. Then work on training your Virtual Receptionists on how you want your calls handled. All our virtual receptionists are pre-trained in your scheduling software and HIPAA privacy certified.
Get a Fully Trained Virtual Reception for A Fraction Of The Cost Of A Full-Time One
If you don't need a full-time virtual receptionist we have a pay for only what you use option that allows you to instantly scale up and down during peak hours or sick days or staff turnovers... without you lifting a finger.
CallHero is also more affordable (and more effective) than all the other virtual receptionist services because of our unique setup model and high training standards.
Dedicated Pod Of Virtual Receptionists
Focused On Your Clinic
What makes CallHero truly unique is our team is divided into five virtual receptionists per pod that only take on a limited amount of clinics. So they can get to know your clinic and maintain that personal touch with patients. Unlike a typically call centre, they will know the names of your practitioners at the clinic and their areas of expertise, making the conversation flow much more naturally.
Achieve More With Call Hero's Virtual
Receptionist for the Fraction
Of The Cost Of A Full-Time One
Direct Communication With Your Virtual Receptionists
Our direct chat group allows you or your staff to chat directly with your pod of Virtual Receptionists. They could text you if someone is downstairs and needs to be buzzed in, or if there’s a power outage at the clinic, you can text them to alert them. You can even review calls from the morning and text a specific agent to let them know how they can improve. Just like you would do with your in-clinic staff.
16 Hours of Phone Coverage
Full coverage from 8 am EST to 11 pm EST or just when you need it. 16 hours a day monday through saturday.
Built-in Transparency with Call Metrics & Call Recording
You can easily track how your virtual receptionists are doing on the phones with CallHero from your phone or computer. At a glance you can see their answer rate, booking rate, and win back rate. Plus every call will be recorded (with notes) so you can listen to ensure your phone calls are being handled like you want.
Less HR Headaches
"Callhero's Virtual Receptionist has been wonderful. It is so great not to have to train a new team, not to have to deal with people calling in sick, they are contractors and not employees, and our phones are always being answered. Plus our revenue has gone up. CallHero's Virtual Receptionists are absolutely fantastic and I can't imagine going back to any other way."
- Katie White
How Does CallHero Virtual Receptionist Work?
Easy phone Setup
Call Hero works with your current phone system and phone number. All you have to do is forward your calls over to us.
Your Scheduling Software
Your virtual receptionists will book directly into your current scheduling software for new and existing patients
Converting Calls Into Patients
Your virtual receptionists undergo continuous phone training by a call performance coach using the most up-to-date phone scripts and tactics
Call Metrics & Recordings
You can quickly view your virtual receptionist answer, booking, and win-back rate so you know exactly how they're performing and give feedback. Every call is recorded so you can listen to them too.
Talk To Your Virtual Receptionist
You can talk to them directly just as if they were in your clinic with group chat. Discuss training, scripts, or urgent matters. We can even escalate callers to you via text or call transfer.
5 Ways Clinics Are Using Callhero's Virtual Receptionists
You already have a full-timer and still
missing phone calls
Back them up with a Virtual Receptionist to cover the hours they don’t work like during evening hours, weekends, lunch break, last minute sick days, or vacation.
You have a staff who recently quit
Having a Virtual Receptionist is a great way to combat turnover too. If a staff member leaves, you can easily and quickly transition your Virtual Receptionist to fill their hours to avoid downtime in your clinic.
You spend money on marketing want to
convert even more leads
You can even direct all the calls you’re getting from your marketing campaigns to us and let us convert them for you... while only paying for the minutes you use. Perfect for Google, Facebook, Direct Mail, Radio.
You can focus your current staff
on non phones activities
If you have just 1 staff, focus them on paying helping patients, scheduling, billing, greeting patients, laundry and follow-up calls. And back them up with a Virtual Receptionist so they can focus on answering the phones and converting callers into scheduled appointments.
We have a full coverage plan to fit every clinic’s budget whether you want to completely replace or just back up your front desk.
250 Receptionist Minutes
500 Receptionist Minutes
1000 Receptionist Minutes
Replacing your full-timers to help you save 47% of payroll
All plans include the following features...
Hours of Operation:
M - F 8am - 11pm EST
How Much Revenue Are You Losing Each Month Because Of Your Phones?
Patients today have more options for care than ever before. Unlike other VR services that just know how to answer the phones. Callhero’s Virtual receptionists are trained to convert price shoppers or those on the fence into scheduled appointments to help you get even more patients... without spending a dime more on advertising. See how much extra revenue Callhero’s VRs could make you by using the revenue calculator to the right or below if on mobile.
What Does Callhero's Virtual Receptionist Really Sound Like?
Clinics From U.S, Canada, United Kingdom,
And Australia Trust CallHero
"I made $8,000 this month using CallHero and I don't miss phone calls anymore."
"I made an extra $2500/month because of CallHero"
"Now we can track my front desk phone performance across 3 my clinics"
"I made $72,000 using CallHero in the last 8 months at my massage clinic"
"I'm able to implement a system to easily track every new patient that does not book"
"I was running blind before CallHero and didn't know my call metrics"
"I made an extra $15,000/month because of CallHero"
"Now I can hold my front desk accountable for their conversion numbers"
"CallHero has boosted my confidence with the phones"
"I increased my booking rate from 60% to 80% with CallHero"
"Within a few months my answer rate jumped from 74% to 95%"
"I thought she was doing a good job on the phones before CallHero"