CallHero Gives You EVERYTHING (call metrics, recordings & scripts) You Need to Convert Even More Patients Over The Phone
Jason from Ontario was shocked when he found out how many new patients were calling but not being booked. What was most surprising though, was how easy a problem it was to fix with CallHero's call tracking metrics software.
Your new patients are already calling you. Are you answering and converting at least 80% of your phone calls (with scripts) into appointments?
We know that your front desk team is part of the patient's journey, their healing process.
They are the first person the patient speaks to on the phone, the first person they see when they come in, and patients look to them as a source of information (e.g. coverage, services, clinicians).
New patients and the several thousand dollars they each represent are already coming to you on the phone. They’re calling you every day. They call you because they found you online, were recommended by a referral source, have pain, discomfort, aches, and other problems that you have the ability and the desire to make better. That’s why you got into this business.
It all begins with your call funnel...
The call funnel simply describes the journey from a new caller through to a booked new patient (call tracking metrics) in your schedule.
Let's say 1,000 patients called you in a single month, and you only answered the phone 70% of the time (your answer rate). That means you missed 300 calls that month.
More importantly, about 10% of all your calls are new patients (your opportunities). This means that 30 new patients called and no one picked up AND 70 potential new patients actually spoke to one of your front desk.
Now, if your front desk is only booking 60% of them (your booking rate), that's 42 out of 70 new patients that booked. What happened to the other 28?
For the 28 new patients who didn't book at your clinic, you are basically telling them “We can’t help you now. Go try out the clinic down the street.”
Moreover, if each new patient is $500 in revenue then that's $14,000 (or 28 x $500) that was 'left on the table'.
CallHero offers a NEW way for "smart clinic owners" to use call center metrics to better train their clinics (with proven scripts). With Call Hero, you can train your staff to improve the patient experience and to book more patients over the phone, without relying on marketing agencies.
Here’s how most clinics still do healthcare marketing:
The Old Way
Spend $ Marketing
You spend money on marketing. Google. Facebook. Adwords. Print. Invest thousands every month.
Assume Systems Work
You ASSUME your clinic answers every call and books most new patients.
Fail to Gain Patients
The REALITY? Patients are shopping around. And you’re losing.
New patient goals aren’t met, and you conclude: “My marketing isn't working.”
You Get A New Idea
So it’s back to step 1, with a new marketing strategy
Underlying flaw crippling the Old Way: Focusing on new leads, not existing callers, assuming your processes are working fine.
The New Way
BEGIN by measuring your answer and booking rates. You know how well your processes are working.
Train Your Teams
Train your teams with proven scripts.
Measure the answer and booking rates again.
Optimize and Grow
Rinse and repeat. Continue refining and improving patient experience. Book even more patients.
Call back patients who didn’t book, or hung up early. Book even more patients, because they trust you now.
Once all this is optimized, NOW you double down on marketing. The zeroes start piling on.
Underlying principle powering the New Way: The money is in your phones, not your marketing.
HOW CALL HERO SOFTWARE WORKS
Patient experience on the phone is measured by call tracking metrics. CallHero allows you to track answer rates and new patient booking rates, and to ‘flag’ calls for training so your front desk team can easily review their own calls and get better on the very next one.
CallHero plugs directly to your phones and records all your calls
Like your internet modem, easily install the "CallHero Box" with your current phone system or call our technical support line to help you. CallHero can also connect remotely to your VOIP setup.
Start getting call tracking metrics in real time
Set daily targets with your front desk by sharing their daily "answer rate" and "booking rate". This will transform your phone culture at your business.
Train your teams with proven phone scripts to book more new patients
Your teams can quickly watch our short training videos (5 mins) and download the phone scripts they need to book even more new patients.
Call back new patients who called you and you didn't book them the 1st time
Tracking call history is easy with CallHero. You can listen to recordings of new patients callers who didn't book with you. Even better you can learn why they didn't book (price, insurance, call later etc). Call them back. Maybe they haven't found someone yet or had a poor initial experience at another clinic.
Call back new patients that didn't leave a voicemail or hangs up on you
Most new patient callers don't leave voicemails. Easily see which new numbers were missed and did not leave a voicemail. These could be new patients. When each new patient is easily worth thousands, go call them back.
Your recorded phone calls become your front desk training library for your team
Easily send agents their own calls to listen to, make improvements, and book even more new patients. Correct behaviour or recognize an agent for a great call. No more monthly phone training sessions that no one remembers.
CallHero software is used by physical therapists, chiropractors, dentists, doctors, and other healthcare clinic owners
Instead of throwing more money in marketing and being overwhelmed with constantly changing digital advertising…
CallHero app allows you to focus on patients who are already calling you. Getting real time call tracking metrics allows you to take action and set daily targets with your team. Increasing your answer rates and booking rates will allow you to book even more new patients in your schedule without hiring or relying on a marketing team.
Instead of not having proven scripts that convert callers to patients…
CallHero call tracking metrics gives you access to proven front desk phone scripts that focus on increasing your call metrics (booking rates). Your teams can quickly watch our short training videos (3-5 mins) as well as download and practice the scripts so they can get better on the very next call that day.
Instead of losing the new patients who called you and didn't get a booking...
CallHero call tracking app allows you call back new patients who called you and you didn't book them the first time. Tracking call history is easy with our call log. You can easily find new patients callers who didn't book with you and why they didn't book (price, insurance, call later etc).
Call them back with your best front desk to increase your weekly new patients. Maybe they haven't found someone yet or had a poor initial experience at another clinic.
CallHero is a NEW way smart clinic owners are using call metrics to better train their clinics to booking even more patients over the phones
Instead of missing out on new patient callers who hang up or didn't care to leave you a voicemail…
CallHero call tracking metrics allows you to call back new patient callers who didn't leave a voice mail or hung up when they were put on hold. When each new patient is easily worth thousands, go call them back and winback this opportunity.
Instead of doing monthly phone training sessions with your staff and them not remember the scripts...
CallHero call tracking metrics allows you to easily train and invest in your front desk team with our call tracking metrics. You can easily listen to recorded calls, 'flag' calls and send messages to your team so they get better on the very next call.
Your front desk will learn new skills that they can take with them throughout their life and career. You are investing in their personal development. If they can control the call, provide a great patient experience, and move it to a positive result (an appointment booking) then imagine what they can do on a first date, when buying a car, or negotiating their first home.
CallHero is a NEW Way of Growing Your Clinic Without Relying On Marketing
See how this chiropractor increased his monthly revenue by $15,000 with CallHero's call tracking metrics
Or call us at 866-789-4376 to get your questions answered right now.
With CallHero, You Can Invest in Training Your Teams So They Won't Leave You
See how CallHero's software has change this office coordinator's career and personal life for the better
CallHero Allows You to Take Control Of Your Phones so You Can Get Even More Patients
CallHero Gives Your Teams The Skills They Need To Be Successful With Your Patients
See how this manager uses CallHero's call tracking to improve training and the quality of phone calls
Can I Afford CallHero?
How much is a single new patient worth to your clinic? $500? $2500? If they become a long-term patient (and refer their friends and family), far more than that.
If you answered just 10 new patients calling per month (that’s 2-3 per week) and were able to convert just half of them, that could easily be an extra $5,000.00 each month or an extra $60,000.00 each year.
If you call backed the patient's who didn't book with you yesterday and convert an extra 8 new patients per month (that's 2 per week), that's also an extra $4,000.00 each month or an extra $48,0000.00 per year.
This is pretty simple stuff.
And in case you forgot, the best thing about this revenue boost is that it comes without hiring or relying on your marketing. Your existing marketing is bringing these callers already. You just have to get more of them to book an appointment. The result? Hundreds of new patients per year. Tens of thousands in new revenue each month.
We created CallHero because we wanted to create a TON of value at a price point that even someone who is totally new-to-business could easily afford.
And we get it. "Can I Afford It?" is a legitimate question. So let us help put it into perspective real quick. You can get everything you need measure and train your front desk to convert even more new patients over the phone for the less than the cost of:
- Your cable bill (seriously)
- Your Starbucks habits (we know, it’s hard to break)
- A deep tissue massage (and not even the fancy spa kind!)
- A private Pilates or personal training session (just ONE)
- A nice dinner for two at your favourite restaurant (before cocktails…)
- The list goes on and on.
You can choose to invest that money into the same old, same old, and get the same old, same old results…OR you can choose to invest that money into your happiness, future, freedom… and watch it come back in multiples month after month.
Because if you don’t take action to change your life and business, your life and business won’t change.
Get Started With CallHero Now!