Your front desk is the engine of the clinic and the phone is your lifeline
Jason from Ontario was shocked when he found out how many new patients were calling but not being booked. What was most surprising though, was how easy a problem it was to fix with CallHero's phone call analytics.
Your patients are already calling you. Are you answering and booking all the calls into appointments?
We know that your front desk team is part of the patient's journey, their healing process.
They are first person the patient speaks to on the phone, the first person they see when they come in, and patients look to them as a source of information (e.g. coverage, services, clinicians).
New patients and the several thousand dollars they each represent are already coming to you on the phone. They’re calling you every day. They call you because they found you online, were recommended by a referral source, have pain, discomfort, aches, and other problems that you have the ability and the desire to make better. That’s why you got into this business.
It all begins with your call funnel...
The call funnel simply describes the journey from a new caller through to a booked new patient (phone call analytics) in your schedule.
Let's say 1,000 patients called you in a single month, and you only answered the phone 70% of the time (answer rate). That means you missed 300 calls that month.
More importantly, about 10% of all your calls are new patients (opportunities). This means that 30 new patients called and no one picked up AND 70 potential new patients actually spoke to one of your front desk agents.
Now, if your front desk is only booking 60% of them (booking rate), that's 42 out of 70 new patients that booked. What happened to the other 28?
For the 28 new patients who didn't book at your clinic, you are basically telling them “We can’t help you now. Go try out the clinic down the street.”
Moreover, if each new patient is $500 in revenue then that's $14,000 (or 28 x $500) that was 'left on the table'.
That's the power of the CallHero and our phone call analytics. We help you make the most of the (new) patients already calling your clinic each day, week, and month.
HOW CALL HERO WORKS
Patient experience on the phone is measured by answer rates, and new patient booking rates.
Have you ever called a business and no one picked up? They weren’t very friendly? Spoke too fast? Didn’t ask your name? Didn’t ask what happened? Couldn’t describe the service? Couldn’t justify the price? Put you on hold? Or, most importantly, didn’t go for the close?
CallHero allows you to track answer rates and new patient booking rates, and to ‘flag’ calls for training so your agents can easily review their own calls and get better on the very next one.
CallHero plugs directly to your phones and records all your calls
Like your internet modem, easily install the "CallHero Box" with your current phone system or call our technical support line to help you. CallHero can also connect remotely to your VOIP setup.
Start getting phone call analytics in real time
Set daily targets with your front desk by sharing their daily "answer rate" and "booking rate". This keeps the phone 'top of mind'.
Train your teams with proven phone scripts to book more new patients
Your teams can quickly watch our short training videos (5 mins) and download the phone scripts they need to book even more new patients.
Call back new patients who called you and you didn't book them the first time
With our call log, you can easily see new patients callers who didn't book with you and why they didn't book (price, insurance, call later etc). Call them back. Maybe they haven't found someone yet or had a poor initial experience at another clinic.
Call back new patients that didn't leave a voicemail or hangs up on you
Most new patient callers don't leave voicemails. Easily see which new numbers were missed and did not leave a voicemail. These could be new patients. When each new patient is easily worth thousands, go call them back.
Your phone calls become your front desk training library for your team
Easily send agents their own calls to listen to, make improvements, and book even more new patients. Correct behaviour or recognize an agent for a great call. No more monthly phone training sessions that no one remembers.
CallHero is used by physical therapists, chiropractors, dentists, doctors, and other healthcare clinic owners
Instead of throwing more money in marketing and being overwhelmed with constantly changing digital advertising…
CallHero allows you to focus on patients who are already calling you. Getting real time phone call analytics allows you to take action and set daily targets with your team. Increasing your answer rates and booking rates will allow you to book even more new patients in your schedule without hiring or relying on a marketing team.
Instead of not having proven scripts that convert callers to patients…
CallHero gives you access to proven front desk phone scripts that focus on increasing your phone call analytics (booking rates). Your teams can quickly watch our short training videos (3-5 mins) as well as download and practice the scripts so they can get better on the very next call that day.
Instead of losing the new patients who called you and didn't get a booking...
CallHero allows you call back new patients who called you and you didn't book them the first time. With our call log, you can easily find new patients callers who didn't book with you and why they didn't book (price, insurance, call later etc).
Call them back with your best front desk to increase your weekly new patients. Maybe they haven't found someone yet or had a poor initial experience at another clinic.
CallHero Gives You EVERYTHING You Need To Measure and Train Your Front Desk To Convert Even More Patients Over The Phone
Instead of missing out on new patient callers who hang up or didn't care to leave you a voicemail…
CallHero allows you to call back new patient callers who didn't leave a voice mail or hung up when they were put on hold. When each new patient is easily worth thousands, go call them back and winback this opportunity.
Instead of doing monthly phone training sessions with your staff and them not remember the scripts...
CallHero allows you to easily train and invest in your front desk team with our phone call analytics. You can easily 'flag' calls and send messages to your team so they get better on the very next call.
Your front desk will learn new skills that they can take with them throughout their life and career. If they can control the call, provide a great experience, and move it to a positive result (an appointment booking) then imagine what they can do on a first date, when buying a car, or negotiating their first home 🙂
WE ARE PART OF YOUR CLINIC GROWTH
See how this chiropractor increased his monthly revenue by $15,000 with CallHero's phone call analytics
INVEST IN YOUR FRONT DESK TEAMS AND THEY WON'T LEAVE YOU
See how CallHero's phone call analytics has change this office coordinator's career and personal life for the better
TAKE CONTROL OF YOUR PHONES AND GET EVEN MORE NEW PATIENTS
See how this physical therapist uses CallHero's phone call analytics to get even more new without having to rely on his marketing team
GIVE YOUR TEAMS THE SKILL THEY NEED TO BE SUCCESSFUL
See how this manager uses CallHero's phone call analytics to improve training and the quality of phone calls
CAN I AFFORD IT
How much is a single new patient worth to your clinic? $500? $2500? If they become a long-term patient (and refer their friends and family), far more than that.
If you answered just 10 new patients calling per month (that’s 2-3 per week) and were able to book just half of them, that could easily be an extra $5,000.00 each month or an extra $60,000.00 each year.
This is pretty simple stuff.
And in case you forgot, the best thing about this revenue boost is that it comes without hiring or relying on your marketing. Your existing marketing is bringing these callers already. You just have to get more of them to book an appointment. The result? Hundreds of new patients per year. Tens of thousands in new revenue each month.
We created CallHero because we wanted to create a TON of value at a price point that even someone who is totally new-to-business could easily afford.
And we get it. "Can I Afford It?" is a legitimate question. So let us help put it into perspective real quick. You can get everything you need measure and train your front desk to convert even more new patients over the phone for the less than the cost of:
Your cable bill (seriously)
Your Starbucks habits (we know, it’s hard to break)
A deep tissue massage (and not even the fancy spa kind!)
A private Pilates or personal training session (just ONE)
A nice dinner for two at your favourite restaurant (before cocktails…)
The list goes on and on.
You can choose to invest that money into the same old, same old, and get the same old, same old results…OR you can choose to invest that money into your happiness, future, freedom… and watch it come back in multiples month after month.
Because if you don’t take action to change your life and business, your life and business won’t change.
Get Started With CallHero Now!
"Answer More" PLAN
no SeTUP fees
Essential Call Metrics
Live Call Dashboard
Call Log History
Missed Call Backs
Daily Email Alerts
Academy & Scripts
Essential Call Metrics Reports
Up to 1500 calls/mo
"BOOK More" PLAN
NO SETUP FEES
Everything in Answer More, plus:
New Patients Call Metrics
Advanced Academy & Scripts
Flag Calls For Training
New Patient Call Log History
Did Not Book Call Backs
Marketing Campaign Tracking
New Patient Call Metrics Reports
Up to 1500 calls/mo
*All of our pricing plans are in US dollars per location
Love it or Leave it Guarantee
We guarantee you'll LOVE CallHero. And if for some reason you decide within the first 30 days that you don't want to be a member, then we'll happily cancel your annual subscription without any penalties or fees.
You can literally test drive CallHero for 30 days. And in those 30 days you'll already gain valuable insights that can transform your business.
If you don't want to continue, just say so and we won't ask questions.
WHY ARE YOUR FEES IN USD?
CallHero is built for the world. We have customers in every continent and wanted a simple pricing structure. Plus, most of our expenses are in USD.
CAN I GET A DISCOUNT
CallHero annual contracts are billed monthly by default. If you pay upfront for the year, you get a 10% discount. We’ve found that customers who can commit to a full year of using CallHero will be more successful with call performance in the long run. And since your long-term success is our goal, we want to encourage those practices whom support that goal.
Bottom line: Annual contracts make happier CallHero customers. And we want you to be happy.
WHAT ARE ESSENTIAL CALL METRICS?
Essential phone metrics help you "answer more" phone calls. These metrics include: answer rate, volume of calls, hold rates, when you are missing the calls, how many callers are put on hold, who is calling back voicemails.
WHAT ARE NEW PATIENT CALL METRICS?
New patient call metrics help you "book more" phone calls. These metrics include: booking rate, why the caller didn't book, who is doing a better job with booking over the phone, how many callers are new opportunities.