GET 5 EXTRA NEW PATIENTS EACH WEEK WITHOUT MORE MARKETING
Jason from Ontario was shocked when he found out how many new patients were calling but not being booked. What was most surprising though, was how easy a problem it was to fix with CallHero's call tracking metrics software.
Your new patients are already calling you. Are you answering and converting at least 80% of your phone calls (with phone scripts) into appointments?
New patients and the several thousand dollars they each represent are already coming to you on the phone. They’re calling you every day. They call you because they found you online, were recommended by a referral source, have pain, discomfort, aches, and other problems that you have the ability and the desire to make better. That’s why you got into this business.
It all begins with your call funnel...
The call funnel simply describes the journey from a new caller through to a booked new patient (call tracking metrics) in your schedule.
Let's say 1,000 patients called you in a single month, and you only answered the phone 70% of the time (your answer rate). That means you missed 300 calls that month.
More importantly, about 10% of all your calls are new patients (your opportunities). This means that 30 new patients called and no one picked up
If your front desk is only booking 60% (your booking rate) that's only 42 new patients that booked. What happened to the other 28 unbooked new patients? You are basically telling them “We can’t help you now. Go try out the clinic down the street.”
Can you see how you are leaving lots of money on the table with your phones?
Would You Spend 30 Minutes EACH WEEK to Get An Extra 5 New Patients?
Squeeze every drop of benefit from your phones before you spend more money on marketing. Your small daily phone habits are what adds up everyday to you getting massive results for your business. Would you spend 30 minutes each week to get an extra 5 new patients? Here's how with CallHero:
Answer More Calls
1 New Patient
Book More With Phone Scripts
1 New Patient
Win Back Opportunities From Yesterday
2 New Patients
Win Back Missed Calls
1 New Patient
HOW CALLHERO WORKS
Patient experience on the phone is measured by call tracking metrics. CallHero allows you to track answer rates and new patient booking rates, and to ‘flag’ calls for training so your front desk team can easily review their own calls and get better on the very next one.
CallHero Plugs Directly to Your Phones
Like your internet modem, easily install the "CallHero Box" with your current phone system or connect remotely to your VOIP setup to start recording your calls.
Start Getting Call Tracking Metrics in Real Time
Set daily targets with your front desk by sharing their daily "answer rate" and "booking rate". This will transform your phone culture at your business.
Train Your Teams With Phone Scripts
Your teams can quickly watch our short training videos (5 mins) and download the phone scripts they need to book even more new patients.
Win Back Opportunities Who Didn't Book
You can easily listen to recordings of new patient opportunities who didn't book with you. Win them back. Maybe they haven't found someone yet or had a bad initial experience at another clinic.
Win Back Missed Opportunities
Most new patient callers don't leave voicemails. Easily see which new numbers were missed and did not leave a voicemail. When each new patient is easily worth thousands, go call them back.
Measure Your Marketing ROI with Tracking Numbers
Keep your marketing agency accountable to getting you new phone calls. You'll know exactly how many patients were booked from all your marketing campaigns from Google, Facebook, Doctors etc
CallHero software is used by physical therapists, chiropractors, dentists, doctors, and other healthcare clinic owners
Instead of throwing more money in marketing and being overwhelmed with constantly changing digital advertising…
CallHero app allows you to focus on patients who are already calling you. Getting real time call tracking metrics allows you to take action and set daily targets with your team. Increasing your answer rates and booking rates will allow you to book even more new patients in your schedule without hiring or relying on a marketing team.
Instead of not having proven scripts that convert callers to patients…
CallHero call tracking metrics gives you access to proven front desk phone scripts that focus on increasing your call metrics (booking rates). Your teams can quickly watch our short training videos (3-5 mins) as well as download and practice the scripts so they can get better on the very next call that day.
Instead of losing the new patients who called you and didn't get a booking...
CallHero call tracking app allows you to win back new patients who called you and you didn't book them the first time. Tracking call history is easy with our call log. You can easily find new patients callers who didn't book with you and why they didn't book (price, insurance, call later etc).
Call them back with your best front desk to increase your weekly new patients. Maybe they haven't found someone yet or had a poor initial experience at another clinic.
[Clinic Owner Webinar]
How you can Increase Your Monthly Revenue up to $6,543 or More With Just This Front Desk Phone Strategy
Instead of missing out on new patient callers who hang up or didn't care to leave you a voicemail…
CallHero call tracking metrics allows you to call back new patient callers who didn't leave a voice mail or hung up when they were put on hold. When each new patient is easily worth thousands, go call them back and winback this opportunity.
Instead of doing monthly phone training sessions with your staff and them not remember the scripts...
CallHero call tracking metrics allows you to easily train and invest in your front desk team with our call tracking metrics. You can easily listen to recorded calls, 'flag' calls and send messages to your team so they get better on the very next call.
Your front desk will learn new skills that they can take with them throughout their life and career. You are investing in their personal development. If they can control the call, provide a great patient experience, and move it to a positive result (an appointment booking) then imagine what they can do on a first date, when buying a car, or negotiating their first home.
CallHero Gives You EVERYTHING (call metrics, recordings & scripts) You Need to Convert Even More Patients Over The Phone
See how this chiropractor increased his monthly revenue by $15,000 with CallHero's call tracking metrics
With CallHero, You Can Invest in Training Your Teams So They Won't Leave You
See how CallHero's software has change this office coordinator's career and personal life for the better
CallHero Allows You to Take Control Of Your Phones so You Can Get Even More Patients
CallHero Gives Your Teams The Skills They Need To Be Successful With Your Patients
See how this manager uses CallHero's call tracking to improve training and the quality of phone calls
Can I Afford CallHero?
How much is a single new patient worth to your clinic? $500? $2500? If they become a long-term patient (and refer their friends and family), far more than that.
If you answered just 10 new patients calling per month (that’s 2-3 per week) and were able to convert just half of them, that could easily be an extra $5,000.00 each month or an extra $60,000.00 each year.
If you call backed the patient's who didn't book with you yesterday and convert an extra 8 new patients per month (that's 2 per week), that's also an extra $4,000.00 each month or an extra $48,0000.00 per year.
This is pretty simple stuff.
And in case you forgot, the best thing about this revenue boost is that it comes without hiring or relying on your marketing. Your existing marketing is bringing these callers already. You just have to get more of them to book an appointment. The result? Hundreds of new patients per year. Tens of thousands in new revenue each month.
We created CallHero because we wanted to create a TON of value at a price point that even someone who is totally new-to-business could easily afford.
And we get it. "Can I Afford It?" is a legitimate question. So let us help put it into perspective real quick. You can get everything you need measure and train your front desk to convert even more new patients over the phone for the less than the cost of:
- Your cable bill (seriously)
- Your Starbucks habits (we know, it’s hard to break)
- A deep tissue massage (and not even the fancy spa kind!)
- A private Pilates or personal training session (just ONE)
- A nice dinner for two at your favourite restaurant (before cocktails…)
- The list goes on and on.
You can choose to invest that money into the same old, same old, and get the same old, same old results…OR you can choose to invest that money into your happiness, future, freedom… and watch it come back in multiples month after month.
Because if you don’t take action to change your life and business, your life and business won’t change.
Get Started With CallHero Now!