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WATCH THIS BEFORE YOUR TRAINING
How Do You Get Extraordinary Levels of Patient Experience Over The Phones?
This ensures high patient experience standards every day. And makes sure your potential new patients don't slip through the cracks. As well as losing your current patients. Destroying your profits and reputation in the community.
Not only that it allows you to monitor and measure your patient experience. Improves patient retention.
And ensures positive patient relationships on the front line (you only get one first impression).
Your probably thinking "But my staff will think I'm spying on them"...
Only if you don't present it to them in the right way. Like how it allows them to help even more people in their community by booking more patients over the phones. And not lose those patients to some clinic down the street... who won't take care of them nearly as well as your clinic will.
How it works is a professional mystery patient caller will call your clinic one time as a patient (we will give you a heads up). Then grade your staff based on our comprehensive 19 point patient experience checklist.
Here’s what else is included in the test:
1) Completed 19-point Patient Experience checklist so know exactly how to improve boost their booking rate.
2) A CallHero phone coach we’ll break down the call for you… and discuss what they did right… what techniques they should of used… what could have been done better.
3) You’ll see how well your staff responds to common basic questions that they’ll face daily.
4) One page ranking sheet to how your clinic stacks up to all the clinics we’ve tested.
5) A convenient transcription of the call for quick reading.
Plus Get The Phone Scripts Playbook
Get a free copy of the Phone Scripts Playbook with this mystery caller test.
It will give you the proven step by step sequence to get patients to book with you right then… without having to sell. We call it the 5 Step Cares Framework that we perfected over 15 years that’s currently used at hundreds of successful clinics.
We are seeing up to 67% boost in booking rate with this framework.
Plus your staff will love it because it tells them step by step what to say from beginning all the way to the end....improving their confidence on the phones
The Phone Scrips Playbook also includes 9 time-tested phone scripts in a convenient cheat sheet that will help your staff confidently handle every objection with ease. While making it a no brainer for the patient to choose you over everyone else.
For example, it's too expensive. I'll call you back/let me think about it. That time doesn't work for me. Do you offer (XYZ service) and more. There’s a proven script for virtually every objection.