Turn Weekend Hours Into New Patient Opportunities
Fully trained to convert Saturday and Sunday callers into scheduled appointments directly into your software
Stop Missing Patient Calls on Weekends
You know the value of a new patient. And let’s be honest, if you miss a patient’s call, chances are they will call another clinic who will not let it go to voicemail.
It's crucial to stay competitive and meet patient expectations by offering someone patients can speak to on Saturday and Sunday. But, handling weekend coverage on your own is costly and hard to staff.
Let our team take care of your phone calls, ensuring existing patient and new patient phone calls are not missed, even when your clinic is closed on Saturday and Sunday.
With operational hours every weekend from 9:00 AM to 5 PM EST, you can confidently provide seamless service to your patients while enjoying a hassle-free weekend.
Stay competitive and meet patient expectations by offering after-hours contact for your clinic. You can avoid burnout and excessive staffing costs by utilizing our Weekend Coverage Virtual Receptionist service. Let us handle the burden of weekend patient coverage, ensuring appointments are not missed even when your doors are closed. With operational hours every weekend from 9:00 AM to 5 PM EST, you can confidently provide seamless service to your patients. Plus we don’t require any commitments or lock you into a contract. We let the service speak for itself by offering a pay as you go plan.
Our well-trained virtual receptionists are experts at converting on-the-fence callers into appointments. Each receptionist is trained and fully managed for you by seasoned clinic managers who've run multi-million dollar front desk operations. Leveraging their experience, our team is equipped to increase new patient conversion by 25% or more, resulting in instant profit boosts for your clinic.
Experience huge savings on staffing while maintaining an excellent patient experience. Imagine a world free from the financial burdens associated with hiring, training, and retaining additional staff. Not to mention the time and energy you will save as well. We provide you with a smart, economical alternative that empowers you to redirect your resources to where they matter most—providing top-notch care for your patients. Plus, you only pay for the minutes you use.
Whether you have a chiropractic, physiotherapy, massage, naturopathy or a dental clinic, our virtual receptionists are fluent in your clinic’s lingo. We take the time to familiarize ourselves with every aspect of your clinic, including the range of services offered and the expertise of our practitioners and their names. This ensures a smooth, personalized, and comforting experience for every patient who calls as if they're speaking with a member of your in-house team. Clinics with weekend phone coverage should update their website with, Saturday & Sunday: call for appointment
We understand how crucial it is for you to have control and transparency in managing your clinic. That's why our service seamlessly integrates with your current phone system, phone number, and Electronic Medical Records. To keep you updated, we offer easy-to-use dashboards to track the performance of your front desk team anywhere, providing you with insights to continuously enhance your service quality.
Whether you run a small practice or a large multi-disciplinary clinic, our virtual receptionist service is designed to adapt to your needs. Our team of virtual receptionists can handle low to high call volumes, ensuring no missed patient opportunities. As your clinic grows, our service seamlessly scales alongside it, without the need for additional hiring or infrastructure. We can scale up and down based on call influx too while only paying for the minutes you use. Plus, we don’t lock you into any contracts. We let the service speak for itself by offering a pay as you go plan.
We understand that flexibility is important to you and your practice. That's why we offer our Weekend Virtual Receptionist service with no long-term commitment required. We believe in earning your trust and loyalty through our exceptional service, rather than locking you into a contract. You have the freedom to use our service on a pay-as-you-go basis, giving you complete control without any risk.
We Can Help You Add $2500 in Revenue Per Month
For example, from over 200+ clinics, clinics receive 20 calls on Saturday and Sunday. If 10% are new patient caller then that's 2 patients per weekend or 8 patients per month. If our team book 5 out of 8 that is an extra $2500 in revenue per month (assuming $500 in revenue per patient). And, that doesn't include us booking your existing patient appointments.
What Types of Practices Do We Serve?
Physiotherapy
Massage Therapy
Chiropractic
Naturopathy
We Book Directly Into Your Clinics EMR
We book directly into your clinics EMR and can do everything your front desk can do... (notes, tasks, reschedules, sick appointments, cancels, no shows). We are compatible with the following EMR's:
How Does The Weekend Virtual Receptionist Service Work?
Customized Training
Our Virtual Receptionist (VR) team will undergo extensive training to become experts in your clinic's operations, ensuring they seamlessly blend in as if they were part of your staff. We'll customize call scripts to match your preferences and learn your existing protocols.
Easy Phone Setup
With Call Hero, there's no need to change your phone system or number. Simply forward your calls to us, and we'll take care of the rest, seamlessly integrating with your current setup.
Integration with Your Scheduling Software
Our virtual receptionists will effortlessly book appointments directly into your existing scheduling software, ensuring a smooth and efficient process for both new and existing patients.
Converting Calls Into Patients
Our virtual receptionists receive ongoing training from a call performance coach, equipped with the latest phone scripts and strategies to convert callers into satisfied patients.
Call Metrics & Recordings
Stay informed about your virtual receptionist's performance with real-time metrics on their answer, booking, and win-back rates. Additionally, every call is recorded, giving you the opportunity to review and provide feedback.
Direct Communication with Your Virtual Receptionist
Engage directly with your virtual receptionist through group chat, simulating real-time interactions as if they were physically present in your clinic. Discuss training, scripts, or address any urgent matters. We even offer options to escalate callers to you via text or call transfer for immediate attention.
Pay as you Go
With our Weekend Virtual Receptionist service, there's no long-term commitment. We believe in earning your trust through exceptional service, without locking you into a contract. Enjoy the freedom of pay-as-you-go, giving you full control and no risk.
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How Much Will This Cost?
Only pay for what you use. Starts at just $2.50 per minute. Plus a one-time $500 USD onboarding fee.