Can I Record a Phone Conversation?

Yes, but for any business or health clinic to record a call, you must notify the caller that the call is being recorded. The only way around this is if you do one-sided recording and only record the person from your business and not the caller. Every state, country, and province has different laws and standards related to call recording. Consult your local laws.

How Do You Ask for Consent to Record a Conversation?

The simplest and most common way to get consent for call recording is to use an automated recording at the start of a call when a person calls your health clinic or business. If they do not wish to be recorded, they can either hang up or request that their call not be recorded, and you must be able to comply with their request if you want to continue on the call. Again, consult with an attorney for specific details and requirements in your area.

How Can I Record All Calls for My Business?

Using call recording software, recording calls to your business is easy. You just need a system that can interact with your phones and activate every time a person calls. The best software systems, such as CallHero, can also analyze the conversation, categorize it based on a variety of factors such as the team member speaking, the subject of the call, which marketing campaign it came from, and length.

INTRODUCING:

The Difficult Conversations Playbook

How Highly Effective Clinic Leaders Influence and Respond to 27 Difficult Situations Without Upsetting Their Staff

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Not Sure How to Talk to Your Staff About a Sensitive Issue?

Not for Long! Learn Tactful, Considerate Ways to Respond to 27 Difficult Situations… From Some Of The Leading Clinic Leadership Experts

Dealing with conflicts in the clinic no matter how small gives way to anxiety and fear - causing us to ask questions like “What if I offend them?”, “What if they take it the wrong way?” or “What if they get upset at me and leave?”

These WHAT IF questions are valid to ask for any person. Especially when there’s a shortage of clinicians and qualified admin these days.

However, addressing these difficult issues opens the doors to resolution instead of it eating away at you, your culture, and your business. It’s part of being a clinic owner or clinic director. If you want to become an immensely better and more effective leader the first step is the willingness to have these difficult conversations.

So how do you get comfortable having these difficult conversations without upsetting your staff or even worse, them leaving your clinic?

That’s where the Difficult Conversation Playbook can help.

The Playbook contains 27 situations covered using concise, well-defined, role-play clips… with a convenient search box that allows you to quickly find and follow what is relevant to you at that moment!

Unlike books that focus on general topics and talk down to staff. The Difficult Conversations Playbook focuses on real-life scenarios clinic owners or managers encounter in the clinic to create a harmonious clinic culture.

Using this powerful playbook, you will be able to effectively tackle:

How to do a wage review when your expenses are skyrocketing.
How to reframe a tiny wage increase to make it very desirable for your staff.
An elegant way to talk to staff about their bad body odor.
What to say if a physio wants a raise but you can't afford it. A brilliant way to handle this where both walk away happy.
The unusual way to start a wage review conversation that actually works best.
How to prevent an uprising in your clinic when a staff member doesn't get the raise they want.
How Brian reframes retention bonuses to attract and keep high-quality staff even for his low-paying Entry Level PC roles.
What do you say when staff performance is low to get them to quickly turn around their performance metrics?
What do you say when enough is enough that you have to let someone with mental health issues go...without getting into hot water?
A proven negotiation tactic to utilize when staff asks for a ridiculously high raise to get them to change their mind.
The no but yes script when staff asks for a raise but doesn't deserve it.
How to work with your team to improve clinic culture.

How to undo poor trust from a previous employer that's afraid to own up to their mistakes because they would yell at them.
Senior staff doesn't want to meet 1:1 with you. Here's how to handle it.
How to initiate a simple team-building event that's done during the work day.
A worst-case scenario live-role play where staff asks for a raise but you can't afford it.
One vacation policy you must have in place to avoid those uncomfortable time off conversations.
How to frame your vacation time policy to prevent too many from taking off at the same time or angering your staff.
And More!

Even if you suck at any kind of conversation, this easy-to-follow playbook will change all of that, helping you become an immensely better and more persuasive communicator. Not just in the workplace but in your personal life as well.

We all want to stay in control when difficult issues arise while also making staff feel comfortable approaching us. By knowing what to say during these conversations you’ll foster an open and harmonious clinic in no time!

When you get this playbook, you'll know the best approach to take when facing a conversation that has a high risk of going badly tactfully and with grace.

Click the button below to get your playbook now.

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After you’ll be taken to a secure page that looks like this:

Just fill in your details to create your account. After you’ll be taken to the secure checkout page. Once completed you’ll get access to the 27 Difficult Conversations Playbook.

The Difficult Conversations Playbook

Contains 27 situations covered using concise, well-defined, role-play clips… with a convenient search that allows you to quickly find the difficult conversation that addresses your immediate need.

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Why Are You Doing This For ONLY $1?

Normally in order to get access to the Difficult Conversation playbook you would have to pay $597, but as part of our New Years Special and getting you to preview Clinic Accelerator, you’ll get the entire “Difficult Conversations Playbook” for just $1 today. Plus you will get a FREE 30-Day Trial of Clinic Accelerator. After 30 days if and only if you'd like to stay a member, it’s $597/month. Cancel anytime.

But Hurry! This offer expires at midnight on January 22, 2023. After that, it goes back up to $597. This Playbook will ensure you and your clinic are prepared for 2023.

Clinic Accelerator is Canada’s Largest Managed Services Platform that’s helping over 703 clinics grow to $1 million and beyond… without the day-to-day operational/admin headaches. Here’s what you get.

Personalized business coaching by the cream of the crop. You get unlimited chances to pick the brain of those with over 80 years of combined experience running clinics and over $120 million in combined revenue.
We train your clinicians and staff to run and grow your clinic without you. From marketing, operations, recruiting, management, converting more patients on the phones, staff buy-in, culture, finance, and clinical training to improve all their performance metrics.
Solve recruitment challenges. Get access to our growing network of clinicians, junior partners, clinic managers, and pre-trained receptionists anytime you need.

And so much more.

It’s our way of getting you to preview Clinic Accelerator. You can cancel anytime by emailing [email protected]. But once you see all you get, we know you’re not going to want to 🙂

But hurry! This New Years special expires when the count down timer below hits 00:00:00. After that it goes back up to the regular price.

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Get the 27 Difficult Conversations Playbook for just $1 plus a free 30-day trial to Clinic Accelerator by clicking the “Get Instant Access” button below right now.

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After 30 days if and only if you'd like to stay a member it’s $597/month. Cancel anytime

Leading Clinic Leadership Experts You’ll Learn From

RICK LAU

Marketing Expert

Built and exited many healthcare business (clinics, ecommerece, SaaS) over past 15 years including a network of 127 physical therapy and chiropractic clinics with over 1400 employees. Also spent millions on Facebook and Google ads for clinics.

DARRYL YARDLEY

Physiotherapist Mentor

Canada’s #1 Physio Mentor. Has recruited and mentored over 1000+ clinicians in the past 10 years. Also started and grew a 7 figure clinic in less than 18 months.

PAUL MOON

Operations Expert

Spent 15 years as Chief Operating Officer at PT Health, one of Canada’s largest rehab companies with over 1400 employees.

KAREN CRAVEN

Leadership Expert

Owner of a multi-million dollar physiotherapy clinic in Saskatchewan (with over 15+ clinicians) where many Olympic and professional athletes train. Her superpower is communication and leadership.

SANJEEV BHATIA

Customer Success

Spent 15 years in the trenches running patient experience operations for both Lifemark (400+ clinics) and Myodetox.

ROHAN RAHEJA

Finance

A chartered accountant that spent the last 10 years in senior positions at KPMG, Microsoft, Disney, and Lifemark Health (400+ clinics).

SHAIDA RABIE

Digital Marketing Expert

Social media expert with a proven track record of helping clinic owners get more patients from digital platforms like facebook, instagram, linkedin, email, and more.

FIONA RYAN

Customer Success

Customer Success Specialist from Ireland. Highly focused on building and maintaining positive relationships through data driven results, trust and transparency.

JUDY CIRULLO

Practitioner & Executive

A seasoned healthcare practitioner and an Executive and team coach. Owned 4 private practices in 4 different states. She realized that developing others as leaders was critical to transforming and maintaining the best culture in clinics.

MELISSA CASIMIRRI

HR Professional

An experienced HR Professional specializing in full-cycle recruitment, employee on boarding, retention strategies and HR analysis. Worked in hospitals and private clinics.

JON CLAY

Leadership Expert

Multiple clinic owner, Jon has worked in rehabilitation for over 20 years and specializes in manual therapy and exercise to promote recovery from injuries including MVA, workplace, and sports injuries.

KATE DURNIN

Leadership Expert

CEO and Co-founder of Peak Health & Performance. Peak Health began in 2012 and has now grown to a team of 50, with 3 clinic locations. Her superpower is leadership.

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After 30 days if and only if you'd like to stay a member it’s $597/month. Cancel anytime