Book a Demo Below To Take a Look Under The Hood At How Other Clinics Are Using Call Hero To Save Lost Patients and Revenue
9 Ways CallHero Helps You Grow
Find Out Why Callers Aren't Booking With You
Fact: the average clinic only books 60% of phone calls and the top clinics book 85% according to over 2,000,000 phone conversations analyzed at Call Hero. CallHero tells you the exact reason they didn't book so you can more effectively train your staff to book even more patients from your phones. It does this by using our proprietary speech recognition technology trained on millions of phone conversations at clinics. Once a call is completed, it automatically records and tags the call with the exact reason they didn’t book... saving you time from having to listen to all the phone calls or relying on he said she said. Plus we have human call auditors double-check everything and CallHero is HIPPA compliant.
Effectively Manage and Train Your Front Desk
With Call Hero's call tracking dashboard you can quickly scan through all of your front desk numbers. Like their specific answer rate, booking rate, and win-back rate. Then you can tailor your training to what they need help with. For example, say Susy is only booking 55% of calls. You can quickly scan through the CallHero dashboard to find out exactly why callers aren’t booking with her. For example, Call Hero tells you price and I’ll call you back are the main reasons. Now you know what she needs to work on and what phone scripts to train her on to get even more new patients from your phones. Great for onboarding new staff. Plus we give you the proven phone scripts and training to send them to so you don’t have to train them.
Find Out Which Marketing Campaigns Make Your Phone Ring
CallHero's call tracking software matches incoming calls to your marketing campaigns like facebook, google, seo, referrals, yellow pages, doctor pads, etc. Allowing you to measure the success of your marketing campaigns.
So you know what's working and not. Then you can shift marketing dollars to what's working and away from what's not. Even tells you exactly how many calls you got from that specific advertisement, how much it cost to generate a call, how much it cost to generate a patient, and the ROI of that specific advertisement. Allowing you can hold your marketing agency accountable.
Never Miss A Call From a Prospective Patient With CallHero’s Push Button Answering Service
What do you do when your receptionist calls in sick? Someone calls your practice when they are on break or at lunch?
For many clinics they just let them go to voicemail never to hear from that caller again. And hiring an extra part-time receptionist during these times is not worth it to most businesses.
That's where CallHero’s push-button Answering Service (a.k.a virtual receptionist) can help. When your admin is on lunch, break, sick, or busy they can just click a button inside CallHero and have our fully trained front desk immediately take the calls.
Saving lost appointments and new patients. It's like having a full front desk team that's specifically trained for the healthcare industry at your command only when you need them... at a fraction of the cost of employing a full-time employee. Right now we offer 7 days a week 7 am EST to 8 pm EST. They can use your script and gather all the data you want.
Uncover Hidden Profits
Know hour by hour, day by day when you’re getting the most calls and missed calls. Armed with this data you can more efficiently schedule staff work hours around those times or know when to use CallHero's Answering Service to supplement your front desk during peak hours.
Know Why Someone Is Calling Before Your Front Desk Answers
CallHero tells you if they came from your sciatica ad or another before your front desk even picks up the phone. Even better, which ad and campaign generated the call so you can personalize the call.
Win Back "Lost" Patients
Did you know you can win back up to 40% of patients who did not book or who called in but didn't leave a voicemail? It's true when you use a proven script that you get free inside of Call Hero Academy which is included free. Call Hero tells you exactly who you can win back.
Check out how much extra monthly revenue just a few of our Clients have made with CallHero's Winback feature. Click on the image below to view
FREE Bonus #1: Get Rid Of Your Business Phone Bill With Call Hero’s FREE Cloud-Based Phone System
Now CallHero works seamlessly with your current phone system and landline number. But we also give you a free Cloud-based phone system (a.k.a virtual phone system) if you rather use that. A Cloud-based phone system simply moves telephone calls and data to the cloud. You can have as many phones and phone lines as you want. No maintenance and always up to date.
From a features perspective, our cloud-based system not only allows you to make and receive phone calls anywhere over an internet connection using your existing landline number but also offers:
FREE Bonus #2: Boost Your Booking and Answering Rate With CallHero Academy
I hear over and over again from clinic owners that they just don’t know how or have the time to train their front desk. That’s why we created Call Hero Academy to do it all for you. Your front desk can simply log in and get instant access to proven phone scripts to handle virtually any objection. Like price, that time doesn’t work for me, let me call you back, do you offer xyz, etc.
Plus contains 13 front desk training modules to go through whenever they like. Also, say Call Hero’s call metrics dashboard is showing that Suzy’s booking rate is low and needs help with a specific objection. You can just send her a link to that training module and phone script inside of Call Hero so you don’t have to train them. They can even ask us questions about anything related to front desk training. Maybe they are not sure how to handle a specific conversation. Sanjeev who was head of operations a Myodetox one of the fastest growing clinic in the world will give them personalized feedback.
Call Hero Academy is included FREE.
Boost Your Book Rate With Call Recording & Phone Scripts
Increase your booking rates by listening to call recordings and using phone scripts in our training “Academy”. You can easily listen to lost calls that “did not book” and send comments to your team for training. Perfect for onboarding and training new staff members so they get it right the first time.
Recognize Your Team For Great Work
With CallHero, you get daily/weekly/monthly email reporting so you can easily see your call metrics when you are not at the office. Plus we make it easy for you to recognize your front desk team for their hard work.
Can You See Why So Many Clinics Just Like You Are Using CallHero?
"I made $8,000 this month using CallHero and I don't miss phone calls anymore."
"I made an extra $2500/month because of CallHero"
"Now we can track my front desk phone performance across 3 my clinics"
"I made $72,000 using CallHero in the last 8 months at my massage clinic"
"I'm able to implement a system to easily track every new patient that does not book"
"I was running blind before CallHero and didn't know my call metrics"
"I made an extra $15,000/month because of CallHero"
"Now I can hold my front desk accountable for their conversion numbers"
"CallHero has boosted me confidence with the phones"
"I increased my booking rate from 60% to 80% with CallHero"
"Within a few months my answer rate jumped from 74% to 95%"
"I thought she was doing a good job on the phones before CallHero"
How Much Is This Going To Cost?
We have a plan to fit every clinic owner’s budget. In fact, It doesn’t cost you money it makes you money. Here’s how. For most clinics, the average lifetime value of a patient is about $500 (a conservative number). Just saving one lost patient from your phones you normally wouldn’t have got without CallHero more than covers 2 months of CallHero. Then the rest goes straight into your pocket.
Don't leave profits on the table by neglecting your phones.
To get pricing and see CallHero in action just click the button below to book a no obligation demo.
See Callhero In Action
30 Day Money Back Guarantee
Or call us at 866-789-4376 to get your questions answered right now.
Frequently Asked Questions
Is there a money back guarantee?
Yes! We are so confident you will be making money with CallHero we offer a 30 day money back guarantee. If you or your partner doesn't love it, we will refund your money. So you have nothing to lose and everything to gain.
Will CallHero work with my phone setup?
Like your internet modem, easily install the "CallHero Box" with your current phone system or connect remotely to your VOIP setup to start recording your calls.
How do you get my call data?
We have created an algorithm which goes through your recorded conversations and pulls out key information including how many new patients called you, how many were booked, did not book, why they didn’t book, and who took the call. Our call auditors will spot check the calls to provide 95% accuracy. We save you time so you don’t have to listen to thousands of phone calls to find out the outcome of each call.
Do I have to pay for updates?
No! We give constant updates to our software, add features and you get it all for FREE! Because CallHero is on the cloud, when we make an update or add new features, they automatically show up in your account!
Do I need to let callers know they are being recorded?
Yes, and CallHero takes care of that for you. At the beginning of each call a quick message stating “this call is being recorded for quality and training purposes” will be announced prior to your team answering the call.
Will CallHero be effective for small clinics?
Our clients start seeing up to 10x ROI in CallHero when they hit about 200 calls per month (10 calls per day). Whether you are getting 200 calls per month, or 2000 calls per month each new patient is still worth alot of money.
Is my data safe and secure?
Yes! Privacy is our top priority, and we built CallHero from the ground up to make sure everything is secure. We have the strictest standards to privacy and are Hippa compliant
If I have questions, is there someone I can talk to?
Yes! We have a first class support team who can answer your questions 24 hours a day, 7 days a week! Just click on the "support" link in your CallHero dashboard or type on the chatbox (on the bottom corner)
