Free Policy & Procedures Template

What To Do When...

Your Front Desk Calls In Sick So You Don't Have to Jump In And Answer The Phones Yourself

Download this policy and procedures section. A step by step guide on what to do when your front desk calls in sick, goes on vacation, or suddenly quits and leaves you with no coverage at the front desk.

Everything You Need To Deal With This Situation:

  • Easy to print and add to your policy and procedures manual
  • How to make sure you (the clinic owner) are not the one answering the phones.
  • A backup plan... How to prevent this from happening in the future
  • How to keep the patient experience uninterrupted
  • How to get clinicians to jump in and help
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Make Sure Your Clinic Is Prepared

This protocol is designed to empower your team to efficiently manage front desk responsibilities when there is no coverage. By following these steps, you can ensure seamless operations without the need for you to jump in and answer the phones. You, as the clinic owner, should be the last possible resort to help out at the front desk. Period. Implement this protocol by incorporating it into your policy and procedures manual, providing training to your team, and encouraging them to contribute additional ideas on how to make it even better.

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