Can I Record a Phone Conversation?

Yes, but for any business or health clinic to record a call, you must notify the caller that the call is being recorded. The only way around this is if you do one-sided recording and only record the person from your business and not the caller. Every state, country, and province has different laws and standards related to call recording. Consult your local laws.

How Do You Ask for Consent to Record a Conversation?

The simplest and most common way to get consent for call recording is to use an automated recording at the start of a call when a person calls your health clinic or business. If they do not wish to be recorded, they can either hang up or request that their call not be recorded, and you must be able to comply with their request if you want to continue on the call. Again, consult with an attorney for specific details and requirements in your area.

How Can I Record All Calls for My Business?

Using call recording software, recording calls to your business is easy. You just need a system that can interact with your phones and activate every time a person calls. The best software systems, such as CallHero, can also analyze the conversation, categorize it based on a variety of factors such as the team member speaking, the subject of the call, which marketing campaign it came from, and length.

#1 Mystery Shopper Call For Physical Therapy, Massage Therapy, Chiropractic, Dental Clinics

Beat Your Competitors With Every Call

Discover your front desk’s strengths and areas for improvement with our expert Mystery Caller Audit

Start Your Mystery Caller Audit

Helped Hundreds of Clinic Owners Generate An Extra 2 New Patients Per Week

Convert more calls into booked appointments
Improve your team’s phone etiquette and skills
Boost overall patient satisfaction and trust

How It Works

Professional Call

A mystery shopper caller poses as a patient, testing your front desk.

Graded Feedback

Calls are evaluated using insights from 2 million+ analyzed conversations.

Detailed Report

Receive a full transcript, highlighting areas of strength and improvement.

Coaching Session

Your CallHero coach provides actionable tips for instant improvement

Exclusive Bonus: The Phone Scripts Playbook

Your key to effortlessly handling objections. Inside, you’ll find:

9 Proven Scripts: Battle-tested scripts for the most common objections like “It’s too expensive” or “That time doesn’t work for me.”

Handle Doubts: Convert hesitant callers without sounding pushy.

Field-Tested Expertise: The very techniques has helped thousands of clinics generate an extra 2 new patients per week

Get Started Now