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Our Team

We Scaled 127 Clinics. Then We Built CallHero.

Built by clinic owners who scaled 127 clinics and trained 1,500+ front desks.
We know what it takes to book more patients, because we’ve done it.

Leadership Team

Rick Lau

Chief Executive Officer (CEO)

Rick is the founder of Clinic Accelerator and CallHero, a healthcare entrepreneur who built and exited 127 physical therapy and chiropractic clinics and now helps clinic owners start, scale, and sell with better systems.

Alan Tsu

Chief Operating Officier

Ali Yazdani

Chief Technology Officer

Ali leads technical development for the company’s all-in-one AI phone and communication platform, which integrates EMR software with clinic phone systems to streamline patient intake and front desk operations.

Kat Feeney

Director, Customer Success

Kat Feeney is an operations and administration leader with over a decade of experience building stronger teams, improving systems, and driving organizational performance. With a background spanning healthcare and corporate environments, she brings a practical, people-focused approach to creating efficient operations and sustainable growth.

Manju Ashir

Director, Partnerships

Dr. Manju Asdhir, a CMCC-trained chiropractor, built two clinics from the ground up in rural Ontario, growing them in just 8 years into a multi-million-dollar healthcare business with a team of 30+. She also founded the first woman-led multidisciplinary practice in Kawartha Lakes and now helps solopreneurs and startup clinic owners scale their businesses through Clinic Accelerator.

Stefan Krahn

Director, Engineering

Sanjeev Bhatia

Director, Sales

Spent 15 years in the trenches running patient experience and revenue operations for both Lifemark (400+ clinics) and Myodetox. His approach to revenue growth is no doubt influenced by his time as a physiotherapist and his MBA in business process design and implementation. Sanjeev is an expert in clinic systems and staff training that increase revenue and profitability.

Dee Bills

Front Desk Coach

Dee Bills, founder of Front Office GURU, is a former physical therapist turned front desk systems expert. With 20+ years in healthcare, she helps private practices boost profits by transforming front office operations. Dee created proven training systems that increase patient arrivals, improve scheduling, and empower teams. Her mission is to turn the front desk into a growth engine for practice success.

Eunice Pantilagan

Finance Manager

Senior Accounting professional with 10+ years of experience. Registered Cost Accountant pursuing a Master’s in Accountancy. Expert in financial reporting, reconciliations, and accounting systems. Brings precision and structure to every number.

Kathleen Omana

Marketing Manager

Kathleen oversees marketing execution at Clinic Accelerator, coordinating digital campaigns, website initiatives, events, CRM operations, and cross-functional projects. She works closely with marketing, sales, and operations to turn ideas into organized, measurable growth initiatives.

Frequently Asked Questions

CallHero is an AI-powered phone system for clinics that answers calls, records conversations, analyzes performance, and helps convert more callers into booked appointments.

CallHero connects to your existing phone system or VoIP provider, allowing you to keep your current clinic number without replacing any hardware. Alternatively, you can also switch over to our in-house VoIP phone provider. 

CallHero records every call, identifies booking outcomes, and provides clear metrics like answer rate and booking rate so you can coach your team using real conversational data.

Most clinics can set up CallHero in 2-4 weeks, and improvements in answered calls and booked appointments often happen within the first few weeks.

Yes, CallHero identifies callers who did not book and explains why, making it easy to call them back and recover lost opportunities.

Yes, clinics commonly increase answer rates to over 90% and improve new patient booking rates through call tagging, call analytics, AI assistance and access to recordings

Yes, CallHero supports HIPAA-compliant workflows, secure call recording, and encrypted data storage designed for healthcare clinics.

CallHero works for any clinic size, from solo providers to multi-location groups, and delivers strong results for clinics receiving consistent new patient calls.

No, CallHero is a month-to-month subscription with no long-term commitment, and you can cancel anytime. 

From Missed Calls to Full Schedules

Start your free trial today and watch your patient bookings soar.
 Experience seamless call handling, AI-powered patient interactions, and effortless EMR integration.

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