Our Team

We Scaled 127 Clinics. Then We Built CallHero.

Built by clinic owners who scaled 127 clinics and trained 1,500+ front desks.
We know what it takes to book more patients, because we’ve done it.

Leadership Team

Rick Lau

Chief Executive Officer (CEO)

Rick built and exited 127 physical therapy and chiropractic clinics. He knows exactly what it costs when a phone goes unanswered. That’s why he built CallHero, the AI phone system made for clinics. He now helps clinic owners fix their front desk, answer more calls, and book more patients.

Alan Tsu

Chief Operating Officier

Alan Hsu has spent 15 years in telecom and engineering; building VoIP and phone systems long before he co-founded CallHero. He kept seeing the same thing: clinics losing patients to calls nobody answered. Today he leads the engineering behind the platform 1,000+ clinics use to answer every call and fill their schedules.

Ali Yazdani

Chief Technology Officer

Ali leads technical development for the company’s all-in-one AI phone and communication platform, which integrates EMR software with clinic phone systems to streamline patient intake and front desk operations.

Kat Feeney

Director, Customer Success

Kat Feeney is an operations and administration leader with over a decade of experience building stronger teams, improving systems, and driving organizational performance. With a background spanning healthcare and corporate environments, she brings a practical, people-focused approach to creating efficient operations and sustainable growth.

Manju Ashir

Director, Partnerships

Dr. Manju Asdhir is a CMCC-trained chiropractor who built two clinics from scratch and grew them into a multi-million-dollar business with a team of 30+. She’s lived the exact problem CallHero solves: too many calls, not enough hands at the front desk. Now she helps clinic owners install better systems so they never miss another call.

Stefan Krahn

Director, Engineering

Vancouver-based software consultant specializing in Node.js and full-stack development, with expertise in backend systems, big data, and database optimization. Focused on building fast, scalable, and clean solutions that solve complex technical challenges.

Sanjeev Bhatia

Director, Sales

Spent 15 years in the trenches running patient experience and revenue operations for both Lifemark (400+ clinics) and Myodetox. His approach to revenue growth is no doubt influenced by his time as a physiotherapist and his MBA in business process design and implementation. Sanjeev is an expert in clinic systems and staff training that increase revenue and profitability.

Dee Bills

Front Desk Coach

Dee Bills, founder of Front Office GURU, is a former physical therapist turned front desk systems expert. With 20+ years in healthcare, she helps private practices boost profits by transforming front office operations. Dee created proven training systems that increase patient arrivals, improve scheduling, and empower teams. Her mission is to turn the front desk into a growth engine for practice success.

Kathleen Omana

Marketing Manager

Kathleen leads marketing execution at CallHero, coordinating digital campaigns, website initiatives, events, and CRM operations. She works closely with sales and product to turn ideas into organized, measurable growth, helping more clinic owners find out how many calls they’re missing.

Eunice Pantilagan

Finance Manager

Senior Accounting professional with 10+ years of experience. Registered Cost Accountant pursuing a Master’s in Accountancy. Expert in financial reporting, reconciliations, and accounting systems. Brings precision and structure to every number.

Turn Missed Calls into Booked Patients

CallHero is an all-in-one phone system with text, fax, reviews, AI receptionist, and EMR integrations. Built only for clinics.