Free live webclass for clinic owners

How To have difficult Conversations with clinicians (and front desk) that inspire action - without them leaving you 

 Wednesday September 22

 at 2:00 pm EST

 (11:00am PST)


Your Host

Million Dollar Clinic Owner

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On this training, Multi million dollar clinic owner Karen Craven, PT and leadership expert will reveal:

✔ Counterintuitive tactics and strategies—you too can use to become more persuasive to your clinicians, front desk, and in your personal life.

✔ How to lead the conversation toward the action you want them to take that makes it seem like it was their idea.

✔ How to get in the right calm mindset before having the uncomfortable conversation (never go into the meeting without doing this first or risk it not going well).

✔ An effective scenario template you can swipe to handle virtually any uncomfortable conversation with ease (from the very first question to ask, they say this, you say this - all the way to the outcome you want).

✔ Live Q&A at the end to get all your questions answered and get personal feedback on your unique scenarios.

WARNING:  Space is limited to the first 500 Clinic Owners who register because of the live Q&A. If we have more we won’t have enough time to answer everyone’s questions. These LIVE trainings always fill up because they are significantly better than the information others charge you thousands for… even though they are free. At Rick's last webinar, he had over 1973 people register and ran out of space


September 22 at 2:00pm Eastern 

(11:00am Pacific)

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How do you get more new patients during this pandemic, yet still remain profitable?

No matter what search engine, social media platform, or even doctor marketing. 

This is the question and I'm on a journey to get you the answer. I'm Rick Lau and welcome to the New Patient Secrets!!!

Each webinar, I'm going to interview and deconstruct the best marketers & clinic owners across the world to extract the real tactics and tools you can EASILY implement each week to get you even more new patients 


Has built and exit many healthcare businesses (clinics, ecommerce, SaaS) over the past 15 years including a network of 127 physical therapy and chiropractic clinics with over 1400 employees. He is one of the most sought-after mentors for clinic owners in Canada and USA where he helps owners double, triple, and even quadruple their profits by optimizing their clinic operations using his proven systems and leadership strategies. Plus he has spent over millions in google and facebook ads during his career.

Rick also founded CallHero, a call recording and conversation analysis software that helps clinics  get even more new patients over the phones from their marketing

You can follow him on Instagram 


Owner of a multi-million dollar physiotherapy clinic where many olympic and professional athletes train. She's one of the top go to authorities on clinic leadership and staff buy in.